Engineering Codes for Starnet Software

There is a hidden keyboard/mouse shortcut in Starnet that will bring up advanced options to help with troubleshooting.

On the left side of your of the keyboard press and hold Alt+Ctrl+Shift, then right-click the mouse.

This sequence can be used on different screens within Starnet such as Live, Play, and Report.

Live and Play Tabs:

Here is what it gives you in a Live or Play tab (for play the video cannot be paused).  It will display the FPS/IPS Bitrate, Resolution, P Frame, and much more.  This can be done in full-screen or multi-screen.

Right-click on the image to see the advanced options. Below are the differences between a normal view and one with the advanced options enabled. 

Without the Engineering code	With the Engineering code

One of the most useful options is the *SPARTA_DR_8364 (the name will be different based on the recorder model). When you hover over this option, a new window will appear. The top half contains the recorder information, while the bottom half contains information about the selected camera (model, MAC, IP address, etc.). On our Starnet product line, we can get the serial number of a device by the MAC address.

Copy Information is useful if you are doing email or chat assistance. It copies the information we just discussed and the information displayed on the top right to the clipboard. The end-user can now paste that into an email or chat window. Below is an example of Copy Information:

Time 2020-06-18 12:24:12
* Device Costar Demo Rm. 64ch h.265
  GUID 06ff1e02-c3036de8-b6ba-4189-bcb0e0c4-8d8d4391
  SPARTA_DR_8364 6.2.0 (SPT6232) / HW 1.1
  440002/440000/3000/2000/1000
  Mac 00-03-22-30-68-DD
  71.244.57.190:8016
Camera<3> CDI125360V
GUID 060a1f02-6a029920-90fb-4df9-8135d756-106eb8fe
CDI125360V 1.7.2 (CHV1709) / HW 1.0
670001/670000/4000
Mac 00-03-22-36-F8-B9
169.254.96.184:8016
00032236f8b9.local.
  Ssl - NotUse
* Pane
  [W]{0} Fps 15.1 / Ips 14.0 / Kbps 01315 | 0.16MB/s
  Res 3200*2944, Out 1600*1472, SPC_BT709(FULL)
  Dec 61(00) Thr 4 HEVC(EXT), Pane VH
  Dis 0, Perf 00(06), Disp 01
  Buf 02, BIps 15 RIps 15 CFps --, Chs 2(0), Data 015690 (Max 187685 Min 7471)
  Seg 3, Tick 801186243 (Dif 68)
  Key 795686 (P)
  2020-06-18 12:26:16
End of Copy Information.

Report Tab:

The report tab typically looks like this:

If you hold down the buttons and right-click in the area highlighted by the pink box.  More menu options will appear in the drop-down box.

The most useful option here is the Device Debug Log when troubleshooting remotely. Information about reboots or corrupt hard drives can be found here. This file is sent to Engineering if the technician is not able to travel to the site to get the dump file directly off the recorder.

Note: It is always best to get the dump file directly from the recorder whenever possible.