FAQ: How to Authenticate the Starnet Pro Offline.

Issue:

• Installed the Starnet Pro before I had my key. 
• Added more devices to the Starnet Pro Key
• Upgraded from the Demo license
• The Starnet Pro Server is not connected to the Internet

Requirements:

• A way to get a file off of the Starnet Pro Server.  Examples: USB Thumb Drive.
• Email Account to email the file to Costar Support.

Resolution.

1. Click the Start button and locate the Costar Starnet Pro folder. Expand the Costar Starnet Pro folder and select License Tool.
   
2. Click Authenticate at the bottom right of the window.
3. Select OFFLINE and click Next.
4. Click Save… Choose a location to save the .ixp file and click save.  Leave the License Tool open We will be emailing a file back.
5. Please send the .ixp file to support@costarvideo.com.
6. Download the .ixl file from Costar Support.
7. Click Load on the License Tool. 
8. Select the .ixl file Costar Support sent you and then click Open.
9. Registration is complete: Click main at the bottom right and the Starnet Pro will restart. Click Close to exit the License Tool.